These Terms and Conditions govern the provision of digital marketing services provided by The Specific Service Group (TSSG) to its clients. You agree to be bound by these Terms and Conditions by engaging our services. These terms are intended to ensure clarity and mutual understanding in our service delivery.
TSSG offers various digital marketing services, including but not limited to email marketing, social media management, content creation, lead magnets, video production and editing, website development, and maintenance. Services rendered will be as per the agreement between TSSG and the client.
Clients under contract with TSSG will receive priority service over non-contracted clients. This prioritization affects response times, project commencement, and deadline adherence. We commit to providing timely and efficient service to our contracted clients.
Payment for services rendered by TSSG is expected at the time of delivery or on your regular billing cycle date, as agreed upon in the service agreement. Failure to make timely payments may result in a suspension of services until the account is settled.
For larger projects, such as lead magnets exceeding ten pages, video production and edits, short creations, and website work, TSSG will provide an estimate of the hours needed to complete the project. The client must approve this estimate before work commences, even if the client is under contract. Approval of the estimate indicates the client's agreement to be billed for the additional hours should they exceed their contracted service hours.
Submissions for project work must be comprehensive and detailed. Incomplete or brief submissions with answers consisting of two or three words will be returned to the client for revisions. This is to ensure that TSSG has all necessary information to deliver the highest quality service.
All final work produced (exclusive of original creative files) by TSSG as part of the digital marketing services will, unless otherwise agreed upon, become the property of the client upon full payment of the agreed fees. TSSG retains the right to use any work produced for its portfolio and marketing purposes unless specifically requested not to by the client.
At The Social Studio Group, our commitment is to deliver exceptional final projects that align with your vision and objectives. It is our policy to convey completed projects to our clients; original creative materials used in the creation process remain the proprietary property of The Social Studio Group. This ensures the uniqueness and integrity of the work we provide.
We understand the importance of perfection in your project. Therefore, we offer minor edits, updates, or adjustments for a period of 60 days following the final delivery of your project, ensuring your complete satisfaction with the finished product.
Should you have a specific need for the original creative assets used in your project, we are open to discussing this requirement. The acquisition of these original creative materials is considered on a case-by-case basis. To initiate this process, please submit your request in writing. Upon review, we will provide you with a quote reflecting the value of the creative assets in question.
This policy is part of our dedication to maintaining a transparent, fair, and collaborative relationship with our clients, ensuring your needs are met with the highest standard of quality and creativity.
TSSG agrees to keep all client information confidential and not to disclose any information to third parties without the client's express consent, except as required by law.
Either party may terminate the service agreement with written notice. Upon termination, the client is obligated to pay for all services rendered up to the point of termination.
TSSG will not be liable for any indirect, incidental, or consequential damages arising out of the services provided. Our liability shall be limited to the amount paid by the client for the specific service from which the claim arises.
TSSG reserves the right to amend these Terms and Conditions at any time. Clients will be notified of any changes, which will take effect upon their next service engagement.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the jurisdiction in which TSSG operates. Disputes arising shall be exclusively subject to the jurisdiction of the courts of said jurisdiction.
By engaging TSSG for digital marketing services, the client acknowledges that they have read, understood, and agreed to these Terms and Conditions.
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